TELUS Health - The #1 Employee Assistance Programme

What is TELUS Health One?

TELUS Health (formerly known as Lifeworks) is the employee assistance programme that we use for our staff members. Our staff can access a range of benefits and resources from TELUS that can assist them with their wellbeing, finances, and much more. They are the leading global digital health and wellbeing provider who pride themselves on innovation, with the ultimate goal of connecting healthcare professionals and service users.

What benefits/support do TELUS Health offer?

TELUS offer a range of support and benefits such as:

Free support phone line and chat box.
Podcasts hub.
Wellbeing and personal development videos.
Monthly newsletter.
Toolkits hub.
CareNow programmes.
Health check assessments.
5 free counselling sessions for friends or family.
Cashback on a variety of different retailers (Boots, Sainburys, Ebay, Currys etc).
Other exclusive discounts/offers on a variety of different retailers.
Recognitions for staff.

Free support phone-line

TELUS offer a free phone-line and chat box for mental health and wellbeing support, well as support with financial situations and budget – this is available during normal working hours for those who need support. This is completely confidential and any personal details shared with one of the TELUS Health team will not be shared with anybody else, even the company that you are employed by.

CareNow Programmes

If you are signed up to the employee assistance programme offered by TELUS, you will also have access to the CareNow Programmes, which offer a variety of resources and support based on different topics, such as:

Work well-being
Effective parenting.
Eating for health.
Separation/divorce.
Mindfulness
Avoiding burnout
Anxiety
Stress
Grief
And much more…

WorkLife

WorkLife is a feature that TELUS Health offer that can be seen as ‘practical’ support, offering guidance regarding emotional, financial, legal and even child care support. We spoke to TELUS themselves, and here is what they had to say about their WorkLife support feature. “Worklife services are delivered through in person, telephone, and or online support, allowing individuals to connect with an expert to address questions or concerns and receive knowledgeable and professional advice. It can be overwhelming and stressful when we are faced with a big practical issue. TELUS want to be able to assist, to alleviate some of that stress by providing you with the right resources and enable you to get some of the time back that you may spend on seeking these resources yourself. We can also put you in touch with community agencies that can support you further.” Examples of the support they offer include:

Legal – Separation/divorce, custody and child support, consumer protection, family law
Financial – Credit and debt management, budgeting, bankruptcy, retirement planning
Child and Adult Care – support to find classes (parenting, afterschool programs, adoption, nursing homes, rehab support, palliative care).

To access this benefit, please call TELUS via their freephone number, available through the TELUS Health app.

How can I gain access to the benefits that TELUS offer?

To gain access to TELUS Health, you must be employed by ourselves or another company who use TELUS Health for their employee assistance programme. If you are an employee of MerseyCare Julie Ann, please contact recruitment@mcja.co.uk if you have not received an invitation email to the platform. If you would like to become an employee with MerseyCare Julie Ann, to access these incredible benefits, please visit our ‘Careers’ page here to apply to one of our open vacancies.