Find your local branch
For home care 0151 726 8060
Work for us recruitment@mcja.co.uk
Find your local branch
For home care 0151 726 8060
Work for us recruitment@mcja.co.uk
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Our Services

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About

Getting Started With Care

Choosing the right type of care can feel overwhelming especially if it’s your first time exploring support options for yourself or a loved one.

At MerseyCare Julie Ann, we’re here to make it simple.

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We’re Hear to help, every step of the way

 

When you or a loved one is sick or needs extra support, starting your journey with care services can feel overwhelming. But you’re not alone.

MerseyCare Julie Ann is here to support you, from your very first question to the day your care begins and beyond. Covering all over Liverpool and Widnes, our local teams are ready to guide you, no matter where you live.  Contact our team today.

Welcome To Quality Care

MerseyCare Julie Ann champions flexible, person-centred support services to facilitate Service Users leading dignified, independent lives tailored to their specific requirements and aspirations.

Our services include personal care, domestic assistance, live-in care, overnight care, respite care, companionship, convalescence, and palliative care. With our extensive experience, we tailor our services to meet the individual needs of each service users. Our team assists with personal hygiene, meal preparation, shopping, and even social outings, like enjoying a coffee in town.

Understanding Care Choices
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Private Care

With private care, you arrange support directly with a care provider such as MerseyCare Julie Ann, without going through the local council.

  • No Assessment Needed to Start: You can contact a care provider directly to arrange care at a time and pace that suits you.
  • Choice and Flexibility: You have full control over who provides your care, when visits take place, and what type of support is included.
  • Speed: You can usually start care more quickly, as there’s no waiting for council assessments or approvals.
  • Cost: You’ll pay for your care privately, but you may still be eligible for certain benefits or allowances to help with costs.
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Supporting our carers

Local Authority Care

If you contact your local council’s adult social care team, they’ll arrange an assessment to understand what help is needed and what kind of support you’re eligible for:

  • Assessment: A social worker or care assessor will visit you at home to discuss your needs, daily routines, and what support would help most.
  • Funding: The council will look at your income and savings to decide if they can contribute towards the cost of your care. Some people get full or partial funding; others may need to pay for all of their care themselves.
  • Arranging Care: If you qualify for support, the local authority can arrange a care provider on your behalf, or give you a personal budget so you can choose your own provider.
  • Flexibility: This option can be helpful if you’re unsure where to start or need help managing costs, but the care options may be more limited to providers approved by your local council.
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How We Support You

Choosing care can feel like a big step but we’re here to make it simple and reassuring from the very start. Our friendly team will guide you through every stage, making sure you feel supported, informed, and confident in your decisions. Here’s how it works:

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1

Contact Us

The first step is simple – reach out for a friendly chat. Our team will take the time to listen, understand your situation, and talk you through how we can help.

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2

Free Home Visit

We'll come to see you at home for a relaxed assessment. It's a chance to talk about your needs, and what matters most to you. We'll also check your home environment to make sure it's safe and comfortable.

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3

Your Care Plan

Together, we'll create a care plan that's completely tailored to you – from your daily routines to the littlest things that make you smile. You'll be able to review and approve everything before care begins.

Supporting our carers
4

Meet Your Carer

We'll carefully match you with a Care Assistant who fits your needs and personality. We want you to feel at ease and support by someone you can truly connect with.

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5

Care Begins

Your care journey starts with MerseyCare Julie Ann by your side. We'll keep in touch to make sure you're happy and that your care continues to suit your changing needs.

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Our Service Users

For service users, we consider you part of our family, working closely with you to ensure you remain at the heart of your care decisions.

We are committed to recognising and valuing everyone’s unique needs and preferences, empowering you to stay in control of your care journey. We take pride in our commitment to service excellence, aiming for our service users and their families to confidently recommend us.

Understanding Care ChoicesView Services
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Our People

MerseyCare Julie Ann comprises a diverse group of extensively trained staff. Each team member undergoes a stringent selection process and receives specialised training at our training academies to provide tailored and premium services to our clients. With a broad range of services, our Service Users confidently choose us as their preferred care provider.

To encourage continual personal and professional development, our team are provided numerous professional development opportunities, because working at MerseyCare Julie Ann is more than just a job; it is a fulfilling career making a real difference.

Professional DevelopmentCareers
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Our Mission

To enrich lives through compassionate, person-centred care – empowering every unique individual to live with dignity, independence, and respect in the comfort of their own home.

Our Objective

To deliver high-quality care that empowers our service users to maintain their independence and dignity while residing in their own homes.

Our Core Principles

Promoting respect and dignity through our services.

Transparency and legal compliance in the management of our activities and services.

Teamwork, professionalism and motivation, which mean that we improve every day.

Ensuring the health and safety of our Workers and our Service Users.

Contribute to provide an efficient service while monitoring a high level of quality and managed budget.

Encouraging respect for, and the preservation of, the environment.

International Presence

MerseyCare Julie Ann is part of the Clece Group, a Spanish entity with a remarkable 25-year history in providing a broad spectrum of services. With a workforce of over 85,000 employees, Clece stands as one of Spain’s largest companies supporting over 1 million clients.

Our UK team at Clece Care Services follow the international groups dedication to supporting the communities we operate within.

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We Know Care Can Be Confusing – Let Us Help!

Deciding on care is a big step, and it’s normal to have questions or feel unsure. Our team is here to guide you through every stage, explain your options, and make sure you feel confident and supported. Whether you’re considering local authority or private care, we’ll help you understand the process and find the solution that’s right for you.

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Contact Us

Get in touch to find out how your local team can best support you and your loved ones.

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