End of Life Care

Providing high-quality, specialised care that is fully customised to your unique needs.

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At MerseyCare Julie Ann, we understand how difficult it can be to cope with a life-limiting illness or condition.

End of Life Care (also known as palliative care) provides treatment and manages pain and other physical symptoms resulting from a terminal and/or complex illness.

With a complex and terminal illness, symptoms may need to be controlled and managed where possible. We are usually asked to become involved at an early stage to help with medication and practical help, sometimes also helping with getting out and about, while health still permits this or to live life well in the home. This is a very emotional time for all involved and we understand that. That’s why we spend extra time getting to know you and your loved ones.

Why choose End of Life Care

Comfort and Familiarity of Home

Being in a familiar environment during end-of-life care offers significant emotional comfort. Surrounded by personal belongings, pets, family, and memories, individuals often feel more at ease, which can help reduce anxiety and distress in their final days.

Personalised, One-to-One Support

End-of-life care at home ensures dedicated, tailored care that focuses solely on the individual’s needs and wishes. Unlike shared settings, carers provide uninterrupted support, helping to manage symptoms, pain, and emotional well-being with compassion and dignity.

Greater Privacy and Dignity

Home care allows individuals to pass away in a private, peaceful setting, rather than in a communal or clinical space. This enhances dignity and allows for more intimate moments with loved ones without the interruptions often found in care homes or hospitals.

Time with Family and Loved Ones

Home-based care makes it easier for family and friends to spend meaningful time together without strict visiting hours. Loved ones can be present, involved, and supported throughout the process, creating a more personal and connected experience.



Emotional and Practical Support for Families

Specialist end-of-life carers not only care for the individual but also support family members – offering guidance, reassurance, and respite. This holistic approach helps families feel more in control and less alone during a deeply emotional time.



Emotional and Practical Support for Families

End-of-life care at home respects the person’s values, preferences, cultural or religious practices, and choices about how they wish to spend their remaining time. This level of personalisation is harder to achieve in institutional settings.

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How a carer can help

At MerseyCare Julie Ann, our Care Assistants can carry out a number of different activities when they visit you from having a cup of tea and a chat to medication and complex care; we are here to help.

  1. Regular companionship care
  2. No need to accommodate a live-in carer
  3. Flexibility of service, subject to availability you can increase service to meet short term or permanent needs.
  4. Assistance with daily tasks and meal preparation
  5. Small team of care assistants who will get to know your loved ones
  6. Potential to spot changes in health enabling quick action to aid diagnosis
  7. Helping individuals move safely around their home, including support with walking aids or transfers.
  8. Helping with medication reminders, administration, and monitoring to ensure proper dosage and timing

More information and FAQs

End-of-life care at home provides compassionate, specialist support for individuals in the final stages of life. It focuses on comfort, dignity, pain management, and emotional well-being, allowing people to spend their remaining time in a familiar and peaceful environment.

End-of-life care is delivered by trained carers and may also involve support from district nurses, palliative care teams, and GPs. Our carers are experienced in managing physical symptoms, offering emotional support, and ensuring comfort around the clock.

Support includes personal care (such as washing and dressing), medication management, symptom relief, emotional support, and help with mobility or positioning. Carers also provide companionship and practical help for the family, ensuring a calm, respectful environment.

We understand the urgency of end-of-life care and aim to put support in place as quickly as possible – often within 24 to 48 hours. Our team will assess your needs promptly and create a care plan tailored to your wishes and circumstances.

Our carers provide reassurance, practical help, and emotional support to family members during a difficult time. We aim to reduce the pressure on loved ones, allowing them to focus on being present and saying goodbye in a meaningful, peaceful way.

runner up and carer of the year

Care stories

My Mother is 96 years old, and she has 3 carers each day. There are two carers, Karen and Kaisia who are wonderful. They think outside the box and go that extra step. I live 200 miles away and it puts my mind at rest when I know they are taking care of her. My Mum also calls the office if she needs to talk to them, and she always has good things to say about Donna in particular. She is always helpful and knows what she’s doing. Keep up the good work MCJA.

Bob (Son of Service User)

I wanted to say a heartfelt thank you to Mary from MerseyCare Julie Ann for her care and warmth to my Dad. She has been caring for him for over 2 years. I went to see him on Friday afternoon unexpectedly just after lunch, and he had just finished eating when Mary had left him a couple of biscuits and a hot drink. It was all neatly laid out, and he was sitting comfortably and very contented. Knowing that he has such good care is hugely assuring to myself and my brother. Mary consistently goes over and above and in his words: “she is like part of the family”. In these really difficult times, and particularly for the care sector the work you do is really appreciated. It allows my Dad his independence and enables him to stay in his home – and it also has a positive impact on our wider family.

Denise (Daughter of Service User)

My mum has been having carers for the last couple of years from here. We are so happy with the care she has been given. She has 2 visits a day and we have had no problems at all. All of her carers are very supportive and helpful and do their job's amazingly.

Jackie (Daughter of Service User)

I just wanted to say how pleased we are with the carers from MerseyCare, the carer who have been supporting Mum over the last year. In particular her morning carer has gone above and beyond in the way she supports and cares for Mum and it's very much appreciated. Also, she has the ability to make Mum laugh which is so important in difficult circumstances.

Jan (Daughter of Service User)

A professional, empathic and well organised team of people who genuinely care for their clients. The admin and management team are communicative and extremely helpful and the carers are warm, kind and very efficient. I highly recommend for your loved one.

Lise (Service User)

How it works

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An image of a woman at a desk in an office environment, answering a phone call.
1

Speak to our team

Contact our team to talk through your needs and options.

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2

A free home care assessment

Our home care specialist will provide a free consultation to create your personally tailored care plan.

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3

Get the care you need

Your personal care plan will be delivered by our care specialists.

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Contact us

Speak to your local team to talk through your needs and options.

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