Find your local branch
For home care 0151 726 8060
Work for us recruitment@mcja.co.uk
Find your local branch
For home care 0151 726 8060
Work for us recruitment@mcja.co.uk
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Understanding Care Choices

Understanding care and choosing the right type can feel overwhelming especially if it’s your first time exploring support options for yourself or a loved one.

At MerseyCare Julie Ann, we’re here to make it simple.

Two care assistants in a blue uniform, handing over a cup of tea to a service user in a care home setting.

Explaining Different Care Choices

There are a few main ways to receive care and support, depending on your needs and how independently you want to live.

MerseyCare Julie Ann only provide domiciliary care, offering different levels of help and flexibility. While we don’t operate extra care schemes or care homes, we’ll explain how they fit into the wider picture so you can understand all your options.

Domiciliary Care (Care At Home)

Domiciliary care means receiving care and support in your own home. It’s ideal for people who want to stay where they’re comfortable but need some help with everyday tasks.

How it works:

  • You remain living in your own home.
  •  A Care Assistant visits at agreed times — this might be once or several times a day.
  • Support can include help with washing, dressing, preparing meals, taking medication, or simply providing companionship.
  • You decide how much help you need, and it can increase or decrease over time.
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Image of 2 Care Assistants in a blue uniform and an elderly lady in a home setting, passing over a cup of tea to the elderly service user.

Extra Care Housing (Extra Care Schemes)

An Extra Care Scheme offers the best of both worlds: independence with support available when you need it. It’s designed for older people or adults with care needs who want to live in their own apartment but with care on site and a friendly community around them.

You live in your own self-contained flat within a purpose-built housing complex but have shared spaces like lounges, gardens and activity rooms that create a welcoming community. Every care plan is personalised; some residents receive regular daily visits, while others just like knowing help is nearby.

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Care Homes

Care homes are residential settings for people who need full-time care and supervision, such as those with advanced care needs or health conditions that make it difficult to live independently. Residents move into the care home full-time. Staff are on site 24 hours a day to provide personal care, meals and support. Some care homes also have registered nurses for medical care.

While MerseyCare Julie Ann offer domiciliary care across Liverpool and Widnes, we do not currently have any care homes.

Image of a Care Assistant in a blue uniform and an elderly lady in a blue top and cardigan, sat on a pink couch whilst petting a cat.

How We Support You

Choosing care can feel like a big step but we’re here to make it simple and reassuring from the very start. Our friendly team will guide you through every stage, making sure you feel supported, informed, and confident in your decisions. Here’s how it works:

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1

Contact Us

The first step is simple – reach out for a friendly chat. Our team will take the time to listen, understand your situation, and talk you through how we can help.

Two care assistants in a blue uniform, handing over a cup of tea to a service user in a care home setting.
2

Free Home Visit

We'll come to see you at home for a relaxed assessment. It's a chance to talk about your needs, and what matters most to you. We'll also check your home environment to make sure it's safe and comfortable.

An image of a care assistant in a blue uniform and a service user in a blue top and blue cardigan, petting a cat whilst sat on a pink couch.
3

Your Care Plan

Together, we'll create a care plan that's completely tailored to you – from your daily routines to the littlest things that make you smile. You'll be able to review and approve everything before care begins.

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4

Meet Your Carer

We'll carefully match you with a Care Assistant who fits your needs and personality. We want you to feel at ease and support by someone you can truly connect with.

Image of a Care Assistant and an elderly lady in a home setting, holding hands.
5

Care Begins

Your care journey starts with MerseyCare Julie Ann by your side. We'll keep in touch to make sure you're happy and that your care continues to suit your changing needs.

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We Know Care Can Be Confusing – Let Us Help!

Deciding on care is a big step, and it’s normal to have questions or feel unsure. Our team is here to guide you through every stage, explain your options, and make sure you feel confident and supported. Whether you’re considering local authority or private care, we’ll help you understand the process and find the solution that’s right for you.

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Contact Us

Get in touch to find out how your local team can best support you and your loved ones.

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